Dealing with RoboForm Support is no walk in the park…
I’ve been using RoboForm2Go for a while now – started using it back when it was still called Pass2Go. I like it, it’s a decent program and works fairly well. I like how it’s data is organized and it’s a few steps ahead stuff like KeePass (though KeePass does seem to be catching up).
I did notice a problem with RoboForm’s Firefox XPI toolbar plugin however, in that when you had a “minimalistic” window open (such as view source, or a JavaScript popup that had no toolbars specified), it would still attach the RoboForm toolbar to it at the bottom, usually hiding any horizontal scroll bar the window had. Now it’s not such a big deal to just click the little close box on the toolbar so I could use the scrollbar, but it is still very annoying since I tend to use the “view source” feature quite a bit. I also know that this is very much a bug in their program or adapter because I have other toolbars in Firefox which do not exhibit this same behaviour.
So I figured I’d be nice and bug-report the problem for them to ensure they were aware of it. I was somewhat surprised however with how their support staff (William, or so he decided to call himself since his Indian name is probably not “customer friendly” or something) has decided to handle it.
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